Your Baby Blanket and Robe Headquarters!
FREE GROUND SHIPPING WITH $100 ORDER.
Frequently Asked Questions
Products (Excluding T Shirt or Robes):
Returned items must be in the condition in which they were received with original packing and any tags. Any worn or washed items cannot be returned. Product workmanship is guaranteed for 3 days from date of receipt as scanned by the shipping carrier that you choose on all items except blankets which the Product workmanship is guaranteed for 14 days from date of receipt as scanned by the shipping carrier that you choose. Shipping costs are non-refundable on returned items, no matter if the item is damaged or defective (all returned postage is paid for by the customer), and all returned items are subject to a 25% restocking fee. All garments are considered personalized regardless if a name is added or not, all sales are final. Personalized, monogrammed or embroidered merchandise (including but not limited to all t-shirt, sweatshirt, rompers and bodysuits with design numbers and rhinestone designs) sales are considered final. Each item on our website is an original work of art, therefore some variations in size of lettering, lettering placement, size of the design and colors displayed may occur. Upon the initial washing of the shirt some color fading will occur. We make every effort to accommodate requests in color changes and font changes, but because the designs are unique works of art, we will use the closest color and font available to your requested variations (we do not guarantee color changes or font requests). If you would like a design to have a specific color (ethnicity) this must be noted when your order is submitted, otherwise the face color will be the same color as the garment. Face colors may be printed darker or lighter than displayed on the website.
We carry many different brands of t-shirts by many different manufacturers. Therefore, because sizes vary greatly we provide a sizing chart on every page where you can order the shirts. On the sizing chart we provide the lengths and widths of each of the shirts that we sell because each different manufacturers styles and sizes vary. Here is the link to the sizing chart: http://www.cookiebabyinc.com/big_sis_big_bro/size_chart.html We suggest that each customer measure a shirt and order accordingly taking into account that shrinkage may occur when washed. If you have any question in regards to sizing please do not hesitate to email or call us with your concerns. >
If a color of garment is not selected when the order is submitted, we will send the garment in the default color which is white.
Do not return Items without receiving a return authorization.
While we are happy to ship your order, we feel it's important to explain the shipping methods we offer, some shipping terminology, and what our responsibilities are with regards to shipping your order. Currently, orders are shipped using US Postal Service (USPS) or, in some cases, through Federal Express (Fed Ex). The choice is always yours. Fed Ex cannot deliver to a post office box. As I am not the shipping carrier, I only guarantee that I will ship your order in a timely manner and not the delivery of the order
If you choose for us to ship your order via the US Postal Service they do not require a signature for the order to be delivered, so when the package is scanned as delivered by the US postal service, we are not responsible
for the shipment. At that moment, all responsibility for the
shipment transfers from us to USPS. As I am not the shipping carrier, I
only guarantee that I will ship your order in a timely manner and not
the delivery of the order
You should be aware that neither
the US Postal Service (USPS) or Federal Express (Fed Ex) can guarantee 100% on-time delivery.
And as good as they are, both USPS or Fed Ex occasionally
do make mistakes which can cause a package to be mis-routed to
the wrong city or address. As I am not the shipping carrier, I only
guarantee that I will ship your order in a timely manner and not the
delivery of the order
No delivery method is perfect, we would encourage you to make your choice of delivery service (Fed Ex, Express Mail, Priority Mail or First Class Mail) with that in mind.
If you absolutely, positively need to have your order in-hand by a certain date, be sure to allow enough time for us to complete your order and for the shipping method you choose to deliver the package with time to spare. That way, if for some reason your package were to be delayed in transit, you would still receive your package before you actually need it.
As I am not the shipping carrier, I only guarantee that I will ship
your order in a timely manner and not the delivery of the order.
At the top of this page you might have noticed the phrase "Orders shipped F.O.B. from our office". This is a standard shipping declaration that virtually everyone who ships merchandise will use.
F.O.B. stands for Freight On Board, and what that means
is that when your package(s) leaves our office, in the hands
of the shipping company you chose, we are no longer responsible
for the shipment. At that moment, all responsibility for the
shipment transfers from us to the shipping company that you chose.
With Federal Express, you can initiate a claim much sooner. For more information about Federal Express shipping policies, click here.
For more information about Postal Service shipping policies, click here
If you live outside of the United States and want us to ship any of our products to you, we will be happy to do so.
PLEASE BE AWARE
If you choose a shipping option that is not available for international shipping, we will send your order via the least expensive international shipping method and bill your credit card the difference.
Once we ship your package and it is scanned by the
carrier using the shipping method you
choose, our responsibility for that package ends. We will be
happy to assist you in tracking a lost package and submitting
the proper paperwork if a package is lost or damaged in transit.
But we are NOT responsible if the package takes longer
than expected to arrive, or if the package is lost or damaged
When a package shipped outside the United States takes longer than expected to arrive it could be due to the package having to clear Customs.And unfortunately, we have no control over this!
Customs Charges / Duties
If you are
going to have us ship you something and you live outside the
United States, chances are you are going to have to pay duties
/ customs charges when your package arrives. These charges are
beyond our control and we have no way of knowing how much the
custom charges are going to be.
If you receive a wrong item or didn't receive an item that you ordered
If you receive an item that you didn't order (wrong item shipped), any claim to that effect MUST be made within 7 days of receiving the package.
If you receive a shipment and an item that should have been in the box, isn't, you MUST contact us within 7 days of receiving the order and all packing materials MUST be saved in case you have to initiate a claim against the shipping company.
Our company and the US postal services policy is to wait at least 30 days before we can file a tracer with the US Postal Service for lost packages.
It is the customers responsibility to make sure that the ship to address is enter correctly. If any part of the shipping information is entered incorrectly (i.e. the zip code, city, street name, or street number) Cookie Baby Inc. will not be responsible for your item being delivered to the wrong address.
Cookie Baby, Inc.